Hereby conditions and cancellation policy.The applied amounts en percentages are to be paid by the guest.
◊ Standard Rate
- A valid credit card or online payment is required for reservation guarantee
- Reservation guaranteed with credit card, the first night of the stay will be per-authorized (Read more on pre-authorization)
- Reservation is only confirmed when hotel can per-authorize the credit card
- Free cancellation if cancelled 48 hours prior to the arrival date.
- Less than 48 hrs before date of arrival: first night
- Countdown of the arrival date starts at 00.00 AM (CET)
- In case of No-Show and late cancellation, cost of the first night stay will be charged
- Free modification 48 hours prior to the arrival date
◊ Special conditions (groups*)
- Between 7 and 0 day(s) before arrival: 100%
- Between 21 and 8 Days before arrival: 50 %
- More than 3 weeks before arrival: 25,00 EUR
(*) groups = Every booking of 3 or more rooms
◊ Non Refundable Rate
• Valid Credit Card detail is required.
• Price will be charged on the day of reservation (including city tax).
• Reservation is only confirmed if the full amount (room price only) can be charged on the credit card.
• No change of the reservation is allowed.
• When you cancel, no refund will be made.
• Please note that upon arrival, guests are required to show the credit card which has been used to make the booking. If it is not possible, the pre-charged/paid amount will be reimbursed, and the reservation has to be paid in full prior to check-in, either by cash or a different credit card.
◊ About pre-authorisation
• Pre-authorisation is not a charge, it is a temporary hold. When you make a reservation, the hotel may pre-authorise your credit card. This means hotel will check if your credit card is indeed a valid, active credit card and whether the card has enough balance to cover at least the first night of your reservation. The hotel, however, will not proceed with the charge. It is just a temporary hold. The duration of the hold will vary, and your credit card company can advise how they handle this.
• The hotel reserves the right to pre-authorise your card, but this doesn’t mean this will occur with every booking. Don’t worry, if your card is pre-authorised, both the hotel and your credit card company is there to help you. They may also be able to assist you with removing these holds.
Upon arrival the hotel reserves the right to ask for a €50,00 deposit, cash only. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
◊ Group Reservation (3 rooms or more)
When booked 3 rooms or more, it will be considered as a group reservation. In this case hotel reserves the right to ask a prepayment as a guarantee of the reservation. The prepayment amount is 10% of the total reservation value, acceptable by bank transfer only. Credit card payment is not acceptable for guarantee of reservation. Hotel will contact the guest to follow group reservation procedure. Please note that such reservation will not be confirmed till the hotel receives the prepayment.
◊ VAT and City Tax
• Room price is including VAT and excluding 7% city tax. From 1st January 2020 an additional city tax of €3 per person applies per room per night.