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Credit card policy

For making the reservation you will be charged € 3.95 reservation costs on the credit card. If you use the reservation, these will be deducted from your total invoice.

To guarantee your arrival a reservation / authorization will be made on your credit card and we will keep this for any other costs during your stay. This is not a payment. You have to pay the payment at check in and the other costs at check out. After checking the room, the reservation on the credit card will be canceled after your departure. If we cannot make a reservation on your credit card, we will contact you. Without this guarantee your booking is not valid.

Cancellation policy

Room reservations can be cancelled up to 24 hours prior to the arrival date (local time) without charges being made. We kindly ask you to send your cancellation by e-mail or by fax. After this time we unfortunately have to charge you 100% cancellation fee of the whole reservation value.

5 rooms or more can be cancelled up to 72 hours prior to the arrival date.

10 rooms or more is a groups reservation, here for the next policies cancellation policy

o   From now till 6 weeks before arrival          no cancellation costs.

o   6 weeks till 4 weeks before arrival             25 % from the reservation value.

o   4 weeks till 14 days before arrival             50 % from the reservation value.

o   14 days till 7 days before arrival                75 % from the reservation value.

o   7 days or less before arrival                       100 % from the reservation value.