| Check in | Check-in possible between 8:00 and 23:45. |
| Check out | Check-out possible until 11:00. |
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Booking terms & conditions |
Reservation conditions for Artika Natura 1. General Artika Natura is a naturist suite & spa resort located in Maspalomas, Gran Canaria. The reservation and cancellation conditions can be found in the booking conditions. In addition, here you can also find the Covid-19 measures regarding to reservations. By completing the reservation, you agree to the general terms and conditions and the reservation conditions. 1.1 Check-in & check-out times You can check in from 2 p.m. on the day of arrival. You must check out before 11.00 a.m. on the day of departure. If you arrive between 7:00 p.m. and 8:00 a.m. outside reception opening times, your room can only be booked in combination with an airport transfer. The driver will then give you the keys. 1.2 Room preference We will always take care of your special inquiries and / or requests. However, a request is not a guarantee, this always depends on the availability of the room. We never give a guarantee in advance for preferred vieuw or special room numbers. 1.3 Minimum age Artika Natura is only accessible to adults. The minimum age for guests is 18 years. Children and young people under the age of 18 are not permitted. 2. Booking conditions It is important to note that your reservation is confirmd until the initail deposit has been charged. Your reservation must be paid in full prior to arrival. 2.1 Flex Rate Reservation At the time of booking you pay 100% of the total reservation. For bookings with the flex rate, adjustments to the reservation are allowed subject to availability. Would you like to change the arrival date of a flex rate reservation? This is possible under conditions of availability, in a future period of up to 8 months. For a reservation with an arrival more than 6 weeks in the future, the administration costs for changes are €85. If you make a reservation less than 6 weeks before arrival, this will be considered a cancellation and will be treated according to the cancellation policy. 2.2 Non-Refundable Reservation If you choose the non-refundable rate, 100% of the total reservation will be charged after booking. If the credit card is declined, you will be emailed to contact the hotel / resort to provide a valid credit card. If no response is received, the reservation will be automatically canceled after 25 hours. 3. Cancellation policy 3.1 Flex rate If you wish to cancel your accommodation that was booked with a Flex fare, the following conditions apply: - If you cancel more than 43 days before arrival, 90% of the total booking will be refunded. - If you cancel between 42 and 31 days before arrival, 70% of the total booking will be refunded. - If you cancel between 30 and 22 days before arrival, 50% of the total booking will be refunded. - If you cancel between 21 and 16 days before arrival, 20% of the total booking will be refunded. - If you cancel between 15 and 0 days before arrival, no refund will be granted. - In case of a "No Show," no refund will be granted. - The day before arrival be calculated as 0 days before arrival. 3.2 Non-Refundable Rate A cancellation or change is not possible when booking with the non-refundable price. A 100% deposit is required with the credit card you provided. You are not eligible for a refund, if you cancel or change a booking at the non-refundable rate. 3.3 General information about every reservation An exception to the cancellation conditions is not possible. We recommend to take out a travel insurance that also covers natural disasters, transportation strikes, etc. Once you have made a booking there is no (legal) cooling off period and you can no longer cancel or change free of charge because you are making a definitive agreement. You can safely enter your bank or credit card details through our secure SSL procedure. We then work with your bank/credit card organization to ensure proper processing. Your bank or credit card will be charged the moment you make the payment. Note: In the event that the hotel / resort has to cancel your booking for reasons of force majeure, provided that the circumstances are beyond the control of the hotel / resort, are unusual or unpredictable and the consequences of which could not be avoided despite the occurrence, we cannot assume any responsability. With due care, the reservation will be canceled without the customer being entitled to any compensation. This case will always be communicated by email via our booking system, the same to be used to confirm the reservation. Important Notes Artika Natura excludes liability for damages that you could have insured yourself against (for example, by obtaining travel and/or cancellation insurance or health insurance) and for damages suffered in the course of carrying out a profession or business. This includes damages due to missing connections and/or not arriving at the accommodation on time, or if you have not emailed flight details for a booked transfer service at least 48 hours before arrival. Cancellations sent on non-working days are deemed to be received by the accommodation on the next working day. Cancellations outside office hours but on working days before opening hours are deemed to be received by the accommodation on that working day. Cancellations outside office hours after closing time are deemed to be received by the accommodation on the next working day. Cancellations on (local) public holidays are deemed to be received by the accommodation on the next working day. The agreement between you and us, whereby we as the accommodation provider bind ourselves to provide services in the field of accommodation. Working days/office hours: Monday to Friday from 10:00 am to 3:00 pm, local time, except for recognized holidays in Gran Canaria and San Bartolomé de Tirajana. WIFI Our offer states that Wifi is available at the destination. However, please be aware that the constant operation and speed of wireless internet in Gran Canaria may differ from what you are accustomed to and is not guaranteed. *** Artika Natura by Star Resorts Canarias sl Cif.: B76128230 I Calle Irlanda 9 Puerta A 35100 Playa del Ingles I Gran Canaria |
| Payment methods |
Accepted credit cards |
| Internet | Free internet, Free WIFI |
| Parking | Free parking, Parking |
| Food & drinks | Bar, Free breakfast buffet |
| Services | Luggage storage, Fax/photocopying, Express checkin/checkout, Car rental, Laundry service, Room service |
| General | Swimming pool, Non-smoking rooms, Design Hotel, Garden, Gay friendly, Terrace, Clothes horse, Bus stop nearby |
| Activities | Golfcourse (within 3km), Hammam, Hot tub, Library, Massage, Sauna, Shopping Center |
