C A N C E L L A T I O N   P O L I C Y

for cancellable reservations:

• During the reservation process, we kindly ask you to provide a credit card guarantee for the amount indicated.
• Your reservation can be cancelled/modified free of charge up to 48 hours prior to the arrival date.
• If you cancel or modify too late, we will charge you for the first night of your stay.
• If you do not show up at all, we will charge you for the full cost of your stay.
• If you do not have a credit card, you must pay the full amount by one of the other possible means of payment. However, your full payment does not affect the cancellation conditions.

for non-cancellable(=non-refundable) reservations:

• You are required to pay for your stay during the reservation process.
• Your reservation is final. It cannot be cancelled or modified.
• Reimbursement is not possible.

C H E C K - I N    P R O C E D U R E

• Attention: Low-emission zone Ghent from 01.01.20
• prior, mandatory registration on www.lez2020.gent for all cars with a foreign (except Dutch) license plate under penalty of € 150 fine through an automatic camera system. The hotel disclaims any responsibility.

• We are doing our best to have your room ready ASAP and most likely by 15:00 hrs. In case of an early arrival usually any reserved parking spaces are likely to be available; possible, but not certainly, also your room.

• You must check-in before 23:00 hrs (before 20:00 hrs in "Corona -Times"), unless you have contacted us for a special arrangement.

• When you have reserved a parking space, please check-in BEFORE parking.

• Check-out is possible from 07:30 hrs on weekdays and from 08:00 hrs on holidays and during the weekend.