; ;
Check in Check-in possible between 0:00 and 23:45.
Check out Check-out possible until 11:00.

Booking terms & conditions

Booking terms and conditions

Reservation conditions for Club Torso

1. General

Club Torso Gran Canaria is a gay-men-only resort in Playa del Inglés, Gran Canaria. The reservation and cancellation conditions can be found in the booking conditions. In addition, here you can also find the Covid-19 measures regarding to reservations.

By completing the reservation, you agree to the general terms and conditions and the reservation conditions.

1.1 Check-in & check-out times

You can check in from 2 p.m. on the day of arrival.

You must check out before 11.00 a.m. on the day of departure.

If you arrive between 7:00 p.m. and 8:00 a.m. outside reception opening times, your bungalow can only be booked in combination with an airport transfer. The driver will then give you the keys.

1.2 Bungalow preference

We will always take care of your special inquiries and / or requests. However, a request is not a guarantee, this always depends on the availability of the bungalow. We never give a guarantee in advance for special bungalow numbers.

1.3 Minimum age

Club Torso is only accessible to adults. The minimum age for guests is 18 years. Children and young people under the age of 18 are not permitted.

2. Booking conditions

For your convenience and to confirm your reservation immediately, we kindly ask that payments are made at the time of booking.

2.1 Flex rate reservation

At the time of booking you pay 100% of the total reservation. For bookings with the flex rate, adjustments to the reservation are allowed subject to availability.

Would you like to change the arrival date of a flex rate reservation?

This is possible under conditions of availability, in a future period of up to 8 months.

For a reservation with an arrival more than 6 weeks in the future, the administration costs for changes are €85.

If you make a reservation less than 6 weeks before arrival, this will be considered a cancellation and will be treated according to the cancellation policy.

2.2 Non Refundable reservation

If you choose the Non Refundable rate you pay 100% of the total reservation at the time of booking.

3. Cancellation policy 3.1 Flex rate

If you wish to cancel your accommodation booked with a flex rate, the conditions below apply.

  • If you cancel more than 30 days before arrival, 70% of the total booking will be refunded.
  • If you cancel between 30 and 22 days before arrival, 50% of the total booking will be refunded.
  • If you cancel between 21 and 16 days before arrival, 25% of the total booking will be refunded.
  • If you cancel between 15 and 0 days before arrival, no refund will be given.
  • In the event of a “No Show” no refund will be given.
  • The day before arrival is calculated as 0 days before arrival.
3.2 Non-Refundable rate

Cancellation or changes are not possible with a reservation with the Non Refundable rate. You are not entitled to a refund when canceling or changing a booking with the Non Refundable rate.

3.3 General information relating to each reservation

No exceptions to the cancellation conditions are possible. We advise you to take out cancellation insurance that also insures against natural disasters, transport strikes, etc.

Once you have made a booking, there is no (legal) reflection period and you can no longer cancel or change free of charge, because you are entering into a final agreement.

Your payment is processed via a secure connection to ensure the confidentiality and security of your financial data.
We will then ensure correct handling together with your bank/credit card organization.
Your bank or credit card will be charged when you make the payment.

Note: In the event that the hotel / resort has to cancel your booking for reasons of force majeure, provided that the circumstances are beyond the control of the hotel / resort, are unusual or unpredictable and the consequences of which could not be avoided despite the occurrence, we cannot assume any responsability.

With due care, the reservation will be canceled without the customer being entitled to any compensation. This case will always be communicated by email via our booking system, the same to be used to confirm the reservation.

4. Covid-19

* IMPORTANT NOTE: *

The confirmation of a reservation under the above conditions implies the acceptance of the preventive safety and hygiene measures that will be carried out in the facility, namely: measuring the temperature upon arrival at the facility; the obligation to keep a minimum distance of 1.5 meters from other guests and / or employees; the use of designated areas within the hotel complex; independent monitoring of hygiene measures such as hand washing and wearing a protective mask, the use of the common areas according to the capacity required by law.

These measures can be changed depending on the destination depending on different local, regional or state regulations.

***

Conditions: Corona voucher

  • The Corona voucher is valid and non-transferable for a future stay in the hotel / resort, depending on the availability of the hotel.
  • With the code you can make 1 reservation.
  • You must select the same room type for which you received this voucher.
  • If the new reservation is more expensive than the value of the voucher, you will pay the difference in price.
  • If booking your new vacation is cheaper, we will not refund the difference.
  • A reservation with the Corona / Covid-19 voucher can no longer be canceled or changed.
  • The Covid voucher is valid as described in the voucher.

Payment methods

 Direct payment provided by Ingenico

 Wire transfer

Internet Wireless internet, Free WIFI
Food & drinks Bar, Free breakfast buffet
Services Luggage storage, Safe, Airport shuttle, Bike rental, Dry cleaning service, Laundry service, Room service, Tour desk
General Swimming pool, Non-smoking rooms, Design Hotel, Garden, Terrace, Clothes horse
Activities Game Room, Golfcourse (within 3km), Hot tub, Library, Massage, Beach