Contracting Parties
The contracting parties are company Plantea d.o.o. as Garden Village Bled Resort (hereinafter referred to as "Resort") and the guest. If a third party has placed an order on behalf of the guest, then the third party in question together with the guest is liable to the Resort for all the obligations under the contract based on a joint guarantee.

Conclusion of the Contract
The contract is concluded when the Resort has received the guest’s written confirmation and when the Resort had sent a confirmation of the reservation to the guest. This means that the guest has fully accepted the General Terms and Conditions. Attention: the accommodation offer does not mean a room has been booked. The guest shall confirm the received offer by providing the key information and paying a deposit in the amount of 40% of the total reservation, on the basis of which they receives a confirmation of the reservation, which guarantees their stay at the Resort.

Currency
All the listed prices are in Euro (€ / EUR) and are inclusive of VAT.

Reservations
The guest can make a reservation in writing by emailing [email protected], by phone +386 41 606 257 or in person at the reception of the Resort. The guest can also make a reservation through a website or a Web portal. In the event of a reservation through a Web portal, the guest agrees to the reservation-related terms and conditions of the Web portal and consequently also to the general terms and conditions of the Resort.

Surcharge

10% for less than 2 nights in Season I and II

10% for less than 3 nights in Season III and VI

Reservation Cancellation or Change:
If the guest would like to change a reservation of cancel it, they can contact the Resort by emailing [email protected], calling +386 41 606 257, or they can cancel their reservation through the website by using the code that was emailed to their email address when they made the reservation through the website.

Refunds of advance payments, in accordance with the general terms and conditions of cancellation, will be refunded to you by the resort in the same way as the payment was made.

General Terms and Conditions of Cancellation
The following cancellation-related terms and conditions apply:
cancellation up to 21 days before arrival: no cancellation fees charged,
cancellation 20 - 7 days before arrival: 40% of the total price charged,
cancellation 6 - 0 days before arrival: 100% of the total price charged;
In the event of early departure, the remaining accommodation days must be paid in full.
Special cancellation-related terms and conditions apply for groups (more than five rooms or a total of more than 15 nights).

No-show
If the guest fails to check in at the resort on the day of scheduled arrival, they will be charged according to the cancellation-related terms and conditions.

Payment
The following payment methods are available: Visa, Mastercard/Eurocard, American Express, Diners, Maestro, cash, pro forma invoice.

Service
The basic service is bed and breakfast.
The resort features an à la carte restaurant.

The price includes the following
accommodation and breakfast, wireless internet, parking facilities, a cot, bed linen, two towels per person, one-time entry to the Finnish sauna for stays over three nights.

Check-in / Check-out
Check-in: from 14:00 onwards, check-out: before 10:00.
The reserved accommodation is kept for the guest until 24:00 on the day of arrival. In the event of arrival at a later time, the guest shall inform the resort about it in advance – by 24:00 on the day of arrival at the latest. If the guest fails to inform the resort about it in time, the resort is not obliged to keep the reserved room for the guest, and is also entitled to charging the guest with the cost of no-show.

Check-in
For security reasons, guests are required to present a valid identity document (an identity card or a passport) at the time of check-in.

Tourism Tax
The tourism tax is charged to all visitors under the following conditions imposed by the Municipality of Bled. Adult visitors are charged a tourism tax in the amount of € 3.13 per person per night.
Children and youths between 7 and 18 years of age pay half the value of the imposed tourism tax, i.e. a tourism tax in the amount of € 1.56 per person per night.

An Extra Bed for a Third Person
An extra bed is available in the apartments, glamping tents and tree houses at a cost of € 30 per day.

Pets
No pets are allowed on resort premises.

Smoking
Smoking in the indoor areas is prohibited. Guests are allowed to smoke outside.

Parking Facilities
An outdoor car park is available to guests free of charge. The Resort accepts no liability for vehicle safety, any damage to vehicles or the objects stored in the vehicles.

Damage
The Resort reserves the right, and is authorised to do so by the guest’s signature on the check-in form, to charge for any damage caused to the guest’s room or the Resort during the guest’s stay at the Resort, or for any items that are missing at the time the guest leaves the Resort.

Gift Certificates
Each gift certificate is valid until the expiry date specified on each individual gift certificate. If no expiry date is specified on the gift certificate, the gift certificate is valid for one year from the date of issue. Gift certificates must be presented before using any of the food & beverage services and at the time of check-in at the Resort’s reception desk. Gift certificates cannot be exchanged fro cash.

Early Departure from the Resort
The Resort is not obliged to refund the guest/the customer the cost of an overnight stay in the event of early departure. The Resort management’s approval is required for possible exceptions to this depending on the reason for early departure.

The Applicable Law
The Slovenian legislation applies to the General Terms and Conditions. The contracting parties agree to the exclusive jurisdiction of the Slovenian courts.

Privacy Protection
The Resort shall protect all the acquired guest-related data in accordance with the Personal Data Protection Act. By accepting the offer the guest agrees to the use of the data for the purposes of statistical processing and notification of the Resort’s deals. At the time of check-in, the guests are required to present their respective personal documents.

Valuables
The Resort is liable for the personal belongings brought onto the Resort premises by the guests in accordance with legal provisions only if the damage is related to the breach of duty by the Resort. It is recommended the guests keep their valuables in the safe.

Complaints
If you have a query or complaint, please contact us by email: [email protected] or call us at +386 41 606 257. Your complaint will be handled and resolved in no longer than 48 hours.