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A warm welcome to Bruges!

The Grand Hotel Casselbergh**** has many qualities that will guarantee you a special stay. Rich history is combined with modern luxury. The location, at the heart of the historical centre of Bruges — a UNESCO world heritage city — with its wonderful mediaeval buildings and idyllic canals, make the hotel unique.

This luxurious hotel has been created out of three historical residences known as ‘Casselbergh’, ‘Zeven Torens’, and ‘t Fransch Schildt’. These buildings were owned and lived in throughout many centuries by leading citizens and the local aristocracy. Breathe in and enjoy the atmosphere of a bygone age!

To the rear, a new wing has been added with quality architecture that is perfectly integrated with the surrounding buildings.

Attentive hospitality in an exclusive setting

Grand Hotel Casselbergh**** has 118 elegant rooms. They combine modern luxury with the authentic charm of 18th-century Bruges. The hotel has various meeting rooms, 40 parking places, and a superbly appointed wellness centre in the 16th-century cellars. å is romantic hotel is certain to enchant you and welcome you with its attentive hospitality.

Check in Check-in possible between 15:00 and 0:00.

Booking terms & conditions

Amendments

Changes to the reservation are possible up to 48 hours before arrival (3:00 pm Belgian time).

An exception to this is the non-modifiable & non-refundable rate plan. This reservation cannot be modified.

Changes must be communicated in writing to the hotel and are only valid after written reconfirmation of the hotel.

Cancellation policy

Below you will find the cancellation policy. The percentages shown must be paid by the guest.

If different conditions have been agreed, they will have priority above the generic conditions.

Individual reservations: generic conditions

  • Less than 48 hours before arrival (3:00 pm Belgian time): 100% cancellation fee
  • In case of no show: 100% cancellation fee
  • In case of early departure: 100% cancellation fee

An exception to this is the non-modifiable & non-refundable rate plan. This reservation cannot be cancelled or modified for free. The credit card is charged for the full accommodation cost while processing the reservation.

Different conditions may apply to reservations for more than 5 nights or when the total amount is higher than 1,000 Euro.

Different group conditions apply for reservations as from 6 rooms. This also applies to individual reservations that form a group. The hotel will contact you after receiving your reservation.

In case of cancellation or premature departure where costs are involved, the stated guarantee will be used to charge the costs without the credit card having to be physically present at the hotel.

Check-in

The availability of the room is guaranteed on the day of arrival from 3:00 pm. The luggage room can be used before 3.00 pm.

It is mandatory for guests to present a valid photo ID and the credit card used to guarantee the booking upon check-in. If no valid credit card can be presented during check-in, the entire stay must be paid on arrival. An additional guarantee of 50 Euro per day can be requested for any extras. The unused amount will be refunded in cash on the day of departure.

The maximum room capacity may not be exceeded under any circumstances. If more people are present on arrival than indicated in the reservation, additional accommodation needs to be booked. Availability is not guaranteed.

Check-out

On the day of departure the room has to be vacated before 11:00 am. In case of late departure a supplement or a full extra night will be charged.

On the day of departure you can use the luggage room all day long.

Children

Children of all ages are welcome provided that the maximum room capacity is respected.

One child under 3 years is charged 15 Euro per night when using a baby cot.

One extra bed can be placed in some room types. The surcharge for this is 35 Euro. Please contact the hotel te verify the possibilities.

Groups

For reservations from 6 rooms onwards or from 1,000 Euro, special conditions and additional supplements may apply. The hotel will contact you after the reservation.

The hotel does not accept stag and hen parties or similar events.

Guarantee

An online reservation is guaranteed with a credit card owned by the person who makes the reservation.

Five days before arrival, the hotel will authorize the credit card for the total amount of the reservation. If the authorization is not successful, the hotel reserves the right to cancel the reservation and to inform you about this by e-mail.

The authorization is automatically released by the credit card company according to the terms and conditions of the bank that issued the credit card.

Pets

Pets, including service animals, are not allowed.

Reservation confirmation

Every reservation is considered valid and confirmed after accepting the reservation and general conditions and entering credit card details as a guarantee.

The hotel is not responsible for entering an incorrect e-mail address so that the booking confirmation is not received. In case of doubt, always contact the hotel to provide a correct e-mail address to which the confirmation can be sent again.

Special requests & wishes

Special requests and wishes are subject to availability and may incur additional costs. Special requests and wishes are not guaranteed.

Terms of payment

Means of payment: cash, VISA, MasterCard, American Express, Maestro.

Payment of individual reservations takes place on the day of departure at the hotel.

An exception to this is the non-modifiable & non-refundable rate plan. The credit card is charged for the full accommodation cost while processing the reservation.

Payment of group bookings is done according to the agreed conditions by bank transfer or credit card.

Different conditions may apply to reservations for more than 5 nights or when the total amount is higher than 1,000 Euro.

Payment methods

 Accepted credit cards

Internet Internet services, Wireless Lan
Parking Parking
Food & drinks Bar, Breakfast in the room, Breakfast buffet, Continental Breakfast
Services 24-hours front desk, Luggage storage, Fax/photocopying, Safe deposit box, Babysitting/Child Services, Bicycle rent, Car rental, Currency exchange, Dry Cleaning, Ironing Service, Laundry, Shoe Shine
General Newspapers, Non-smoking rooms, Facilities for disabled guests, Family rooms, Elevator, Soundproof-rooms, Bridal Suite, Business Center, Meeting/Banquet Facilities, City Center, Museum Area, Near Exibitioncentre, Near Highway, Near train-station, Panoramic view
Activities Fitness Center, Golfcourse (within 3km), Hammam, Library, Massage, Sauna, Spa & Wellness Centre, Turkish/steam bath