RESERVATIONS – CREDIT CARD – PRE-AUTHORIZATION

Valid credit card details (Visa, MasterCard, American Express or Diners Club) must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. It must be valid during your stay.

Max 12 days before your planned arrival date, the availability of funds on your card will be verified and the total amount pre-authorised. No payment will be processed. In case of negative outcome of the availability check on your card, we reserve the right to cancel your reservation.

The credit card used for the reservation must be presented at check-in.

Please, note that we cannot charge a credit card without the authorization of the owner. Therefore, if the name on the ID card or passport presented at check-in is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request). If the proof of ownership and the authorization cannot be validated. Another payment method must be provided as soon as possible. We reserve the right to cancel your reservation.

PAYMENT OF A FLEXIBLE RATE

Full payment for your stay is required at least at check-in. You will be advised accordingly when you make a reservation inquiry. Travellers cheques, personal cheques or cash in foreign currencies are not accepted for payment.

PAYMENT FOR A NON-REFUNDABLE RATE

The total amount of your stay will be charged on your credit card by the hotel at the time of booking.

CANCELLATIONS OF A FLEXIBLE RATE

You always can cancel your reservation but not always without cost. Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed without any charge until 24 hours prior scheduled arrival date (before 3PM)

(for example, if you book for an arrival on the 25th june you have until 14h59 belgian time on the 24st of june to cancel without any charge).

In case of non-arrival on the day (no-show) or cancellation (or change) less than 2 days before arrival, full payment for the number of nights confirmed at the time of booking will be charged on your credit card.

Reservations made less than 24h prior to arrival cannot be cancelled or changed without charge.

Does not apply for a non-refundable room rate.

CANCELLATIONS FOR A NON-REFUNDABLE RATE

Cancellations and changes must be done in writing (e.g. email or fax). We do not accept cancellations by telephone or in person. In case of cancellation, non-arrival on the day (no-show) or modification, your credit card will be charged for the full amount due for your reservation. No refund is possible. This charge is a penalty and not a payment, it is not possible to occupy the room.

MULTIPLE ROOM-BOOKINGS

Bookings of 5 rooms or more are considered group booking. Special rate and conditions may apply. Please contact us [email protected] with your request.

NON-COMMISSIONABLE RATES

All our rates, on our website, are promotional. Therefore, no commission can be required or deducted from these offers. For hotel industry requests, please contact us by email.

PACKAGES

Packages are sold. It is not possible to be refunded in whole or partially for any services not used.

IDENTIFICATION DOCUMENT

An official ID card or passport with valid photo must be presented at the check-in. Driver’s license, residence permit, medical card or any other documents will not be accepted.

DAMAGE DEPOSIT

A damage deposit of 50.00€ will be asked on arrival if you do not present a valid credit card at check-in. The deposit must be paid cash. Your deposit will be refunded in full at check-out, subject to an inspection of the property.

BILLING

Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required.

NON-SMOKING HOTEL

We would like to recall our customers that our rooms and interior spaces are strictly NO SMOKING areas. In case of non-compliance with this rule, a fine of 120,00€ will be charged to the room. Ashtrays are available on the terraces and on the porch.

ANIMALS

Pets are not allowed in the hotel grounds.

CITY TAX

4,24€ (VAT included) per room and per night is a mandatory tax requested by the City of Brussels and will be collected at the hotel.

BREAKFAST

The breakfasts included in a rate are considered a "package" and rates cannot be modified.

If not already included in the room rate, the breakfast costs are:

- FREE for children less than 2 years old

- 7,50 € per night per children less than 12 years old

- 15,00€ from 12 years old and older

EXTRA BED / CHILDREN / BABIES

Maximum 1 baby cot on request can be provided free of charges in the room.

Maximum 1 baby (less than 4 years old)

The extra bed must be booked in advance in an XL room

For future questions:

www.hotelgrandecloche.com