Article 9 Cancellations

9.1 cancellation by customers
General 9.1.1 the customer is not entitled to cancel a catering agreement, unless at the same time he offers to pay the amounts set out below the irrevocable. Each cancellation is supposed to include such an offer. Such an offer shall be deemed to have been accepted if the catering establishment does not immediately rejects the offer. Cancellation must be in writing and dated. To a verbal cancellation can not derive any rights from the customer. The provisions of article 9 shall be without prejudice to other articles.

9.1.2 the catering establishment can at the latest one month before the first catering service under the relevant catering agreement will have to be made to explain to the customer will regard certain individuals as a group. On which people are then all provisions for groups of application.

9.1.3 articles 13.1 and 14.6 also apply on cancellations.

9.1.4 in case of no show the customer will in all cases be required to pay the reservation value.

9.1.5 if not all the agreed catering services are cancelled are on catering services the provisions below apply pro rata.

9.1.6 where one or more agreed catering services be cancelled in whole or in part, the terms in the following articles plus 4 months if the reservation value of catering service (s) exceed the accordingly calculated value of the other catering services that can provide the catering establishment had in the time frame in which catering services.

9.1.7 any amounts that the catering establishment with a view to catering agreement at the time of the cancellation already became chargeable by the customer to third parties shall at all times be fully to the catering establishment. shall be reimbursed, provided that the catering establishment not acted by the relevant obligations. The amounts involved stretching reduce the reservation value referred to in the following provisions.

9.2 cancellation of hotel accommodation/lodgings
9.2.1 groups (10 or more)
If a reservation for only hotel accommodation is made, either with or without breakfast, for a group then the following applies to the cancellation of this reservation. a. in case of cancellation more than 1 months before the time when the catering agreement under the should be granted, "the effective date", the customer is not obliged to make any payment required to pay the hotel. b. in case of cancellation more than 21 days before the arrival date, the customer is obliged to pay 35% of the reservation value to the hotel establishment. c. in case of cancellation more than 14 days before the commencement date, the customer is oblidged to pay 60% of the reservation value to the hotel establishment. d. in case of cancellation more than 7 days before the commencement date, the customer is obliged to pay 85% of the reservation value to the hotel establishment. e. in case of cancellation 7 days or less before the commencement date, the customer is oblidged to pay 100% of the reservation value to the hotel establishment.

9.2.2 Individuals
If a reservation for only hotel accommodation is made, either with or without breakfast, for one or more individuals the following applies to the cancellation of this reservation
a. in case of cancellation more than 48 hours before the time at which the catering agreement under the should be granted, "the effective date", the customer is not obliged to make any payment required to pay the hotel.
b. in case of cancellation less than 48 hours before the commencement date, the customer is obliged to pay 100% of the reservation value to the hotel establishment.

(A group booking is as 1 booking. On any changes within the group booking are also the above cancellation policy applied.)