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Welcome to the Hotel Dukes' Palace!

The historic Prinsenhof is a well-known landmark and the first 5 star hotel in Bruges. With its architecture from the 15the century, its restaurant and banquet facilities, its unique listed historic chapel and its deluxe rooms and suites, the Hotel Dukes' Palace is the perfect place for a city break, business and private functions. The hotel offers 110 non-smoking rooms including 18 suites equipped with the latest modern conveniences.

Restaurant Dukes'

The stylishly elegant ambiance of Restaurant Dukes' combined refined Belgian cuisine provides a welcome retreat for gourmands.

Daily opening hours:
Breakfast: 7:30 am until 10:30 am (weekend and public holidays until 11am)

Lunch: 12pm until 2:00am (closed on Monday and Tuesday)

Dinner: 6:30 pm until 9:30 pm
Open every day.

Bar Dukes'

Bar Dukes' is the hot spot of Bruges to enjoy a drink, a cocktail or a coffee. The stunning setting for the terrace with scenic garden views is the perfect place to let the world pass by.

Daily opening hours:
From noon until midnight.

Parking

The hotel offers a private parking at 3 euro per hour / 25 euro per day.

Check in Check-in possible from 15:00.
Check out Check-out possible between 4:00 and 11:00.

Booking terms & conditions

Amendments

Changes to the reservation are possible up to 48 hours before arrival (3:00 pm Belgian time).

An exception to this is the non-modifiable & non-refundable rate plan. This reservation cannot be modified.

Changes must be communicated in writing to the hotel and are only valid after written reconfirmation of the hotel.

Cancellation policy

Below you will find the cancellation policy. The percentages shown must be paid by the guest.

If different conditions have been agreed, they will have priority above the generic conditions.

Individual reservations: generic conditions

  • Less than 48 hours before arrival (3:00 pm Belgian time): 100% cancellation fee
  • In case of no show: 100% cancellation fee
  • In case of early departure: 100% cancellation fee

An exception to this is the non-modifiable & non-refundable rate plan. This reservation cannot be cancelled or modified for free. The credit card is charged for the full accommodation cost while processing the reservation.

Different conditions may apply to reservations for more than 5 nights or when the total amount is higher than 1,000 Euro.

Different group conditions apply for reservations as from 6 rooms. This also applies to individual reservations that form a group. The hotel will contact you after receiving your reservation.

In case of cancellation or premature departure where costs are involved, the stated guarantee will be used to charge the costs without the credit card having to be physically present at the hotel.

Check-in

The availability of the room is guaranteed on the day of arrival from 3:00 pm. The luggage room can be used before 3.00 pm.

It is mandatory for guests to present a valid photo ID and the credit card used to guarantee the booking upon check-in. If no valid credit card can be presented during check-in, the entire stay must be paid on arrival. An additional guarantee of 50 Euro per day can be requested for any extras. The unused amount will be refunded in cash on the day of departure.

The maximum room capacity may not be exceeded under any circumstances. If more people are present on arrival than indicated in the reservation, additional accommodation needs to be booked. Availability is not guaranteed.

Check-out

On the day of departure the room has to be vacated before 11:00 am. In case of late departure a supplement or a full extra night will be charged.

On the day of departure you can use the luggage room all day long.

Children

Children of all ages are welcome provided that the maximum room capacity is respected.

One child under 3 years is charged 15 Euro per night when using a baby cot.

One extra bed can be placed in some suites. The surcharge for this is 50 Euro. Please contact the hotel to verify the possibilities.

Groups

For reservations from 6 rooms onwards or from 1,000 Euro, special conditions and additional supplements may apply. The hotel will contact you after the reservation.

The hotel does not accept stag and hen parties or similar events.

Guarantee

An online reservation is guaranteed with a credit card owned by the person who makes the reservation.

Five days before arrival, the hotel will authorize the credit card for the total amount of the reservation. If the authorization is not successful, the hotel reserves the right to cancel the reservation and to inform you about this by e-mail.

The authorization is automatically released by the credit card company according to the terms and conditions of the bank that issued the credit card.

Pets

Pets, including service animals, are not allowed.

Reservation confirmation

Every reservation is considered valid and confirmed after accepting the reservation and general conditions and entering credit card details as a guarantee.

The hotel is not responsible for entering an incorrect e-mail address so that the booking confirmation is not received. In case of doubt, always contact the hotel to provide a correct e-mail address to which the confirmation can be sent again.

Special requests & wishes

Special requests and wishes are subject to availability and may incur additional costs. Special requests and wishes are not guaranteed.

Terms of payment

Means of payment: cash, VISA, MasterCard, American Express, Maestro.

Payment of individual reservations takes place on the day of departure at the hotel.

An exception to this is the non-modifiable & non-refundable rate plan. The credit card is charged for the full accommodation cost while processing the reservation.

Payment of group bookings is done according to the agreed conditions by bank transfer or credit card.

Different conditions may apply to reservations for more than 5 nights or when the total amount is higher than 1,000 Euro.

Payment methods

 Accepted credit cards

Internet Internet services, Wireless Lan, Free internet, Free WIFI
Parking Parking
Food & drinks Restaurant, Bar, Breakfast in the room, Breakfast buffet, Continental Breakfast, Packed Lunches, Free coffee & tea, Senseo
Services 24-hours front desk, Luggage storage, Fax/photocopying, Safe deposit box, Babysitting/Child Services, Car rental, Currency exchange, Dry Cleaning, Ironing Service, Laundry, Room-service, Shoe Shine, Tour desk, Viproom facilities
General Newspapers, Non-smoking rooms, Facilities for disabled guests, Family rooms, Elevator, Chapel/Shrine, Garden, Gay friendly, Soundproof-rooms, Terrace, Bridal Suite, Business Center, Meeting/Banquet Facilities, City Center, Museum Area, Near train-station
Activities Cycling, Fitness Center, Hammam, Massage, Sauna, Spa & Wellness Centre, Turkish/steam bath