; ;
Check in Check-in possible from 15:00.
Check out Check-out possible until 11:00.

Booking terms & conditions

The cancellation policy depends on the rate you have chosen (Please, refer to its name and see detail below).

1) GENERAL CANCELLATION POLICY

Cancellation:

  • If cancelled up to 1 day before the date of arrival, no fee will be charged.
  • If cancelled later or in case of no-show, 100% of the total amount will be charged.
  • No deposit will be charged.

2) NON REFUNDABLE CANCELLATION POLICY


Cancellation & Prepayment:

  • The total price of the reservation will be charged on the day of booking and is Non Refundable.
  • The dates of the stay cannot be modified.
  • The credit card used when booking must be presented at check-in (+ see point 9).

3) "NO CREDIT CARD" RATE

  • The room will not be guarantee after 6pm on the date of arrival.
  • Payment will be required at Check-In.
  • A security deposit of MAX 120€ in cash may be requested if no CC is provided at Check-in.

4) GROUPS RESERVATIONS (> 4 rooms):

  • Special condition applies in the case of a group reservations.
  • Please contact us in order to get our best conditions ([email protected] / +32 (0) 2 510 83 40).

5) SUPPLEMENTS

CITY TAX (not included in the room rate)

  • 4,24€ per room per night will be added at check-in in the hotel

MEALS:

  • Breakfast: unless stated otherwise, the Breakfast is not included in the room rate. However, you can add it to the second stage of the booking process.
    Week days from 7 to 10; Week-ends & holidays from 7 to 11.
  • Diner: we can reserve a table for you on request.

DEPOSIT:

  • A deposit may be requested as a guarantee for the return of certain supplements (fitness card, bathrobes, etc.). Preferably we will block an amount on your credit card, otherwise via another means of electronic or cash payment. It will be returned to you upon their return.


6) NO SMOKING

  • The Hotel is strictly NON SMOKING. In case of non-compliance with this rule, a fine of €120.00 will be charged to the room.

7) CHILDREN / BABIES / EXTRA BED

  • Maximum 1 baby cot on request can be provided free of charge in the room.
  • Maximum 1 baby (less than 4 years old) or 1 child (less than 13 years old) sleeps free of charge in existing bedding.
  • No extra bed available.

8) ANIMALS

Pets are not allowed in the hotel grounds.

9) IMPORTANT

Guests are required to show a valid photo identification and credit card upon check-in. Please note that we cannot charge a CC without the authorization of the owner. Therefore, if the name on the ID card or passport is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request).

10) PACKAGES

Packages are sold as a whole. It is not possible to be refunded in whole or part for any services not used.

11) DAMAGE DEPOSIT

A damage deposit of 200,00€ is required on arrival. This will be preauthorized on a credit card at check-in. If you do not have a valid credit card, the deposit of 200,00€ will be paid on the premises preferably via Maestro, Bancontact or iDeal. We do not take the deposit in Cash. Your deposit will be refunded in full at the latest 48 hours after check-out, subject to an inspection of the property.

12) BILLING

Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required.

13) SWIMMING POOL & GARDEN

Access to the swimming pool is limited to the hotel’s guests.
The access is offered and is considered a “package”. Therefore, rates cannot be modified if you do not use the facilities OR if the facilities have to be closed for reasons outside of our will.
LIABILITY
The pool is used at your own risk. The hotel accepts no liability for any loss or injury.
Children must be supervised at all times !

14) RESPECT THE QUIET

The tranquility of the place is very important, which is why we insist that calm be respected in the outbuildings, in the garden, in the swimming pool and in the bedrooms. In the event that the reception should move to call a tenant to order, we reserve the right to withdraw 50% of the deposit as damage. At the second intervention or if the first had no effect, we will proceed with the eviction and keep the entire deposit. The use of nitrous oxide is also strictly prohibited and will have the same consequences for the offender.

Payment methods

 Accepted credit cards

 Direct payment provided by Mollie

Internet Free internet
Food & drinks Restaurant, Bar, Breakfast buffet
Services 24-hours front desk, Luggage storage, Fax/photocopying, Shoe polishing service
General Non-smoking rooms, Elevator, Design Hotel, Gay friendly, Terrace, City centre, Museum Area, Near metro, Near train station
Activities Museums, Restaurants and bars