When would you like to stay at Jardin Secret?

The cancellation policy depends on the rate you have chosen (Please, refer to its name and see detail below).

1) GENERAL CANCELLATION POLICY

Cancellation:

• If cancelled up to 1 day before the date of arrival, no fee will be charged.
• If cancelled later or in case of no-show, 100% of the total amount will be charged.
• No deposit will be charged.

2) NON REFUNDABLE CANCELLATION POLICY

Cancellation & Prepayment:

• The total price of the reservation will be charged on the day of booking and is Non Refundable.
• The dates of the stay cannot be modified.
• The credit card used when booking must be presented at check-in (+ see point 9).

3) WARANTY

A booking waranty is always asked when the guest make the reservation. (Usually a valid credit card is enough). If you fail to provide one on time:

• The reservation may be cancelled anytime
• For Last minute booking, the room will not be guarantee after 6pm on the date of arrival.
• Payment will be required at Check-In.
• A security deposit of MAX 120€ in cash may be requested if no CC is provided at Check-in.
  
  

4) GROUPS RESERVATIONS (> 4 rooms):

Special condition applies in the case of a group reservations. Thank you to contact us on [email protected]

5) SUPPLEMENTS

City tax (not included in the room rate)

• 4,24€ per room per night will be added at check-in in the hotel

Meals:

• Breakfast: unless stated otherwise, the Breakfast is not included in the room rate. However, you can add it to the second stage of the booking process.
  Week days from 7 to 10; Week-ends & holidays from 7 to 11.
• Diner: we can reserve a table for you on request.

6) NO SMOKING

• The Hotel is strictly NON SMOKING. In case of non-compliance with this rule, a fine of €120.00 will be charged to the room.
  
  

7) CHILDREN / BABIES / EXTRA BED

Maximum 1 baby cot on request can be provided free of charge in the room.
Maximum 1 baby (less than 3 years old) sleeps free of charge in existing bedding.
No an extra bed available.

8) ANIMALS

Pets are not allowed in the hotel grounds.

9) IMPORTANT

Guests are required to show a valid photo identification and credit card upon check-in. Please note that we cannot charge a CC without the authorization of the owner. Therefore, if the name on the ID card or passport is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request).