Any cancellation must always be in writing. A registered letter and e-mail are valid. For a cancellation, the following provisions are valid:

For any cancellation (total or partial) by yourself, prior to your stay, the following provisions will apply:

- Cancellation up to 6 months before the date of arrival: free of charge;

- Cancellation between 6 months and 3 months before the date of arrival: 40% of the reservation will be retained;

- Cancellation between 3 months and 2 months before the date of arrival: 50% of the reservation will be retained;

- Cancellation between 2 months and 1 month before the date of arrival: 60% of the reservation will be retained;

- Cancellation within 30 days before the date of arrival: 100% of the reservation will be retained.

For any modification/cancellation by Lodge on the Mountain itself, prior to your stay, the following provisions will apply:

- Lodge on the Mountain reserves the right to cancel your stay for safety reasons. This may include a weather warning warning of weather conditions independent of our will, such as severe weather, storms or thunderstorms.

- If this applies, we will ask you to postpone your stay to a later date, which falls within the following 12 months, or we may refund the amount, paid by you, to you in full.

For any change/cancellation by Lodge on the Mountain itself, at the time of your stay, the following provisions will apply:

- Lodge on the Mountain reserves the right to cancel your stay for safety reasons. This may be a weather warning warning of weather conditions independent of our will, such as severe weather, storms or thunderstorms.

- In this case, we will propose you an alternative stay, at no additional cost, subject to availability. You will receive a refund of the difference in price. 

For any change/cancellation by yourself, at the time of your stay, the following provisions will apply: If at the time of your arrival you refuse/cancel your stay for any reason whatsoever, you will not be able to claim any refund.