| Check in | Check-in possible between 15:00 and 21:00. |
| Check out | Check-out possible between 11:00 and 12:00. |
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Booking terms & conditions |
Confirmation must include:
- name, first name, email and telephone number of the person or company which rents the reserved room (s) - The date of arrival - The arrival time to organize our planning in reception - the departure date and the number of nights of the stay - The number of rooms (s) reserved - the breakfast option or not - agreed rates (established according to the number of people and the length of the stay) - Please make all of the payment via bank information provided Please warn us in the event of late arrival so that we are organizing |
| Payment methods |
Direct payment provided by Stripe Wire transfer |
| Terms and conditions | General House Reservation Conditions Essuketeye Welcome When you make a reservation in the Essuketeye house via one of our digital channels, including our website or our mobile site or by telephone, these general conditions of reservation ("reservation conditions") apply, from Even that our privacy policy, the general conditions of use of our website and any other written information that we would have communicated to you before confirming your reservation. Please carefully read these booking conditions because these specify a certain number of important points as well as our respective rights and obligations. In these reservation conditions, the references to "you", "your" and "your" concern the first person designated on the reservation as well as all the people with the names of which a reservation has been made. The site belongs and is managed by Maison Essuketeye, whose head office is located in Senegal ("We", "our", "Nos"). By making a reservation, the first person designated on the reservation is suitable for all the persons mentioned in the reservation that: He/she read these reservation conditions and has the authority for and agreed to respect them; He/she consents to our use of information in accordance with our privacy policy; He/she is 18 or over and, in the event of a reservation of services with restrictions, declares that he/she has, and that all the members of his group are aged to buy these services; And He/She accepts financial responsibility for the payment of the reservation on behalf of all the persons mentioned in the reservation. 1. Carry out a reservation To reserve a suite with us, please follow the instructions on the site. You will need to provide your contact details to guarantee your reservation. Please check that the details of your reservation are correct before submitting your booking request. We cannot be held responsible for a possible delay or the non-execution of your reservation if you communicate incorrect information to us. Your reservation is confirmed as soon as we receive the bank payment and we have sent you a confirmation email with a valid confirmation number which will include the details of your reservation. Upon receipt, if you think that certain confirmation details are inaccurate or if you need that changes are made, you must contact us immediately because these changes may not be possible later. We reserve the right to refuse a reservation and to issue a confirmation to Our absolute discretion. 2. Pay your reservation Payment must be made by bank transfer beforehand. The full prepayment of the amount of your reservation is required at the time of booking. If you have not fully paid your stay at the time of booking, your reservation will not be confirmed. If we do not receive all of the payments on time, we will be entitled to assume that you wish to cancel your reservation. In this case, we would be entitled to keep all the sums paid or due on this date. Any additional costs (e.g. on site, breakfast, etc.) must be paid directly to the establishment before your departure. 3. Price The price of your reservation and the conditions under which payment, changes and cancellations are made will vary depending on the reservation period, the type of reservation and other factors, and you will be informed of these conditions in Reservation moment. Please note that all prices are offered subject to availability. Our prices are based on a “dynamic pricing” model and are fixed by individual hotels according to their reservation models, and can therefore fluctuate according to supply and demand. The price of your reservation will be confirmed at the time of the reservation and will not be changed in the event of fluctuation of prices between the date of reservation of your stay and your arrival. You must always check the price at the time of booking. The prices will also vary depending on the currency you have chosen for payment and any differences in the exchange rate. Conversion into the foreign currency is given as an indication and is not contractual. Only the currency confirmed to the reservation is guaranteed (if the currency is different from that used in the hotel, possible exchange costs will remain the responsibility of the customer). If a rate indicates that the payment must be made upon arrival or the departure of the establishment and that the customer's motto is not the same as that of the establishment, the price debited by the establishment may differ from That indicated when booking due to a possible difference between the exchange rate on the reservation date and the dates of the stay. We reserve the right to correct any errors in the prices displayed and confirmed. We will do so as soon as we know these mistakes. The price of your confirmed reservation is subject at any time to error corrections or changes resulting from government action, such as rate changes or any other change imposed by the government, as well as changes in exchange rate between currencies, and we reserve the right to pass on you any price increase in your confirmed reservation. 4. accuracy We strive to ensure the accuracy of all the prices and information on our site and our marketing documentation; Errors and modifications may however occur, and we reserve the right in such cases to correct prices and other information. You must check the current price and all other details related to the stay of your choice before making your reservation. 5. Changes on your part In the event that you wish to make changes to your confirmed reservation, you will have to follow the procedure in your reservation confirmation. Although we always try to help you, we regret that requests for modification can always be satisfied. When a modification can be made, any additional costs will be your responsibility. Also be sure to consult all the specific conditions which will have been communicated to you at the time of booking. 6. Cancellation of your part In case you wish to cancel your reservation once this is confirmed, you will have to follow the procedure in your reservation confirmation. Please note that certain reservations are non-reimburseable. If the reason for your cancellation is covered by the clauses of your insurance policy, you will have the possibility of recovering these costs. Please note that if you cancel your reservation at least 14 days before your arrival, we will reimburse you in full amount of your reservation. Please note that if you cancel your reservation between 14 days and 7 days before your arrival, we will reimburse you 50% of the amount of your reservation. Please note that if you cancel your reservation less than 7 days before your arrival, we will not reimburse you the amount of your reservation. 7. Reduction of stay If you decide to leave our establishment before the scheduled departure date, we will not be able to reimburse you the cost of the rest of your reserved stay, nor be held responsible for the associated costs that this would generate for you. 8. If we cancel your reservation We can cancel your reservation at any time with immediate effect by notifying you in writing (including by e-mail) if you do not fully perform all the payments applicable to your reservation, or if you violate Any other way a substantial clause of these booking conditions. This is added to all other legal rights and appeals of which we may have in the event of a breach of contract on your part. In exceptional circumstances, we may be forced to cancel your reservation for reasons of force majeure. If this should happen, we would inform you as soon as possible and: If you have already paid for your reservation, we will reimburse you for your payment; Or If you have not yet paid your reservation, you won't have to do so. We regret not being able to cover the expenses or losses that you may suffer due to such changes or cancellations. For the purposes of this clause, force majeure means any event that we could not, even with all the required care, plan or avoid, and which would make us not be able to provide you with your room. These events may include, but without limiting themselves, wars, war threats, terrorist activities and their consequences or the threat of such activities, riots, acts of a government or another national authority or local, including port or river authorities, work conflicts, closings, natural or nuclear disasters, fires, chemical or organic disasters and unfavorable weather conditions related to the sea, ice and river and all similar events independent of our will. 9. Insurance It is strongly recommended that you contract personal travel insurance for all members of your group. It is your responsibility to ensure that the insurance you buy correspond to your specific needs. We do not check insurance policies. 10. Special requests If you have special requests, you must communicate them to us when you make your reservation. The fact that a special request appears on your confirmation or on any other document or that it has been transmitted to the hotel does not constitute a confirmation that your request will be satisfied. The non-Satissection of a special request will not constitute a breach of contract on our part, unless the request has been specifically confirmed. We do not accept reservations which are subject to the satisfaction of a special request. 11. Handicaps and medical problems If you or a member of your group suffers from a handicap or a medical problem that can affect your stay, please specify it before making your reservation so that we can tell you if the chosen room is suitable or not . In any case, you must provide us with all the details in writing when making your reservation. If the establishment feels reasonably unable to meet the particular needs of the person concerned, we reserve the right to refuse the reservation or, if the complete details are not communicated at the time of booking, to cancel it When we learn about these details. 12. Complaints If you wish to make a complaint during your stay, please immediately inform the head of the establishment who will strive to settle the situation. If your complaint could not be satisfied and you want to make it succeed, you must send us a formal written notification of your complaint at the E-mail [email protected] address within 7 days of the end From your stay, indicating your reservation number and all other useful information. This will help us quickly identify your concerns and provide you with an answer without delay. Failure to comply with the procedure stipulated in this clause may affect our capacity and that of the supplier (s) concerned to examine your complaint and will affect your rights defined by this contract. 13. Behavior When you make a reservation, you accept the responsibility of any damage or loss caused by yourself or a member of your group. The costs associated with any damage or loss must be paid directly to the hotel. If you do not do it, it will be your responsibility to respond to all the complaints made later against us (as well as to take charge of all of our legal costs and those of the other party) as a result of your Acts. Hotels reserve the right to put an end to your stay or that of any member of your group due to poor conduct, as soon as it seems justified according to their reasonable opinion. No refund will be made. In addition, we would in no way be forced to pay compensation or cover the costs or expenses that you may incur due to the interruption of your stay. 14. Our responsibility We will decline any responsibility and will not pay any compensation in the event of injury, illness, death, loss, damage, expense, cost, robbery or any other resulting complaint: acts and/or omissions of the affected person (s); acts and/or omissions of a third party unrelated to the provision of the reserved accommodation and which were unpredictable or inevitable; unusual or unpredictable circumstances outside our control, the consequences of which could not have been avoided even with all the required care; Or of an event that we could not, even with all the required, planned or anticipated care. 15. Disputes Customers must first contact the hotel to try to pay the amicable dispute. If no amicable settlement is obtained within 60 days, customers can contact our registered office directly at the Maison-Essuketeye E-mail address 16. Applicable law and competent jurisdiction Without prejudice to the compulsory protection provisions which may be applicable in your country of residence, we agree that these reservation conditions and all the agreements to which they apply must be governed by Belgian law and that any dispute will be processed only by Belgian courts. 17. Modification of booking conditions We can modify and/or supplement these booking conditions at any time. In such a case, we will put the new version of the booking conditions online, which will apply with immediate effect to all customers. |
| Terms of cancelation | Cancellations must always be made in writing by the customer in whose name the reservation is made, mentioning the reservation number/reference. The cancellation fee depends on the time of cancellation. Cancellation compensation is calculated as a percentage based on the total price of the trip (excluding supplements and insurance premiums). The cancellation indemnity is determined as follows on the total amount of the reservation: – up to 14 days before the arrival date: 100% – from 13 to 7 days before the arrival date: 50% – less than 7 days before the arrival date: 0% Cancellations related to Covid-19 or any other pandemic: In the event of cancellation of a stay linked to the Coronavirus, Maison Essuketeye will therefore issue a voucher for the same value as the amount you have already paid. This voucher is valid for 12 months from its date of issue (the new stay must therefore take place during these 12 months) for a stay taking place in the same establishment as the one you selected. |
| Have you an insurance for your objects? | Know that we are in no way responsible for your goods in the event of robberies, loss or damage. No compensation will be accepted. Do not hesitate to subscribe to insurance for your goods, or to enter your broker. |
| Internet | Free internet, Free WIFI |
| Parking | Free parking, Parking |
| Food & drinks | Oven, Shared kitchen, Shared refrigerator |
| Services | Safe, Airport shuttle |
| General | Swimming pool, Non-smoking rooms, Garden, Terrace, Near Airport |
| Activities | Beach, Restaurants and bars |